TRIALOGUE (PTY) LTD

(the ‘Company’)

Terms and Conditions

Last updated: 17 April 2023 

These terms and Conditions govern the manner in which Trialogue (‘we’, ‘our’, ‘us’) treats your personal information, collected electronically when you use our website, products, or services. Please read them together with the Privacy Policy. 

Your access to and use of the websites is conditioned on your acceptance of and compliance with these terms and conditions, which apply to all visitors, users and others who access or use the websites. If you disagree with any part of these Terms and Conditions, please discontinue use of the website 

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service. 

This policy applies to all of Trialogue’s directors, employees, contractors, IT service providers and anyone who has permanent or temporary access to Trialogue’s systems, hardware, data and information provided to Trialogue and its employees, contractors and consultants from all parties (employees, job candidates, customers, suppliers, partners etc.). 

 

1. INTERPRETATION AND DEFINITIONS 

INTERPRETATION 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 

DEFINITIONS

  • Company (referred to as either “the Company”, “we”, “us” or “our” in this Agreement) refers to Trialogue (Pty) Ltd with registration number: 2000/007930/07 
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses. 
  • Country refers to: South Africa 
  • Device means any device that can access the Service such as a computer, a cell phone or a digital tablet. 
  • Personal Data is any information that relates to an identified or identifiable individual. 
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate our products and services, to provide our products and services on behalf of the Company, to perform services related to the Company. 
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). 
  • Website refers to Trialogue’s websites, accessible from https://trialogue.co.za/, https://trialogueknowledgehub.co.za, https://academy.trialogue.co.za 
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

2. PLACING ORDERS FOR PRODUCTS 

By placing an order for products through the website, you warrant that you are legally capable of entering into binding contracts. 

YOUR INFORMATION 

If you wish to place an order for products available on the website, you may be asked to supply certain information relevant to your order including, without limitation, your name, your email, your phone number, your credit card number, the expiration date of your credit card, your billing address, your shipping information, and company details. 

You warrant that: (i) you have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any order; and that (ii) the information you supply to us is true, correct and complete. 

By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of your order. 

ORDER CANCELLATIONS 

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: 

  • Products availability 
  • Errors in the description or prices for products 
  • Errors in your order 

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected. 

3. REFUNDS AND RETURNS POLICY FOR TRIALOGUE ACADEMY PRODUCTS 

REFUNDS AND CANCELLATIONS  

For courses requiring a fee, cancellation or changes to delegate information must be submitted in writing to academy@trialogue.co.za. Written cancellations received more than 14 days before the course start date will be able to either book for the next course date or receive a full refund of course fees. Written cancellations received between 7 and 14 days before the course start date will be able to either book for the next course date or receive a refund of 50% of the course fees. Written cancellations received within 7 days of the course start date will be subject to a 100% cancellation fee. “No show” delegates will not receive a refund.   

Payment must be received within 30 days of invoice date. Access to courses will only be granted once payment has been received. before access to the course is granted, at least 30 days before the course start date.  

WHAT HAPPENS IF THE COURSE IS RESCHEDULED?  

Trialogue has the right to reschedule the course at any time. If the course is rescheduled, you will be offered a place on the rescheduled course or a full refund of the course fee.  
Trialogue has the right to alter and improve the programme content at any time. Where the programme is altered, Trialogue is not obligated to refund any course fees.  

Trialogue does not have any liability to refund the course fees in circumstances where the course is cancelled due to circumstances beyond our reasonable control.   

TERMS OF USE FOR TRIALOGUE ACADEMY CONTENT 

Trialogue (Pty) Ltd) retains all rights, titles, course materials and site content. It is prohibited to share, reuse, republish, or make copies of any course content or materials for use by others or to make them available for use by others. Nothing in this agreement or on the site grants you any right or license to make any use of any materials or content other than your personal educational use while enrolled in a course.    

Please note that sites and courses are under constant development. This agreement may therefore be modified and updated on an ongoing basis. Please check back to this page regularly.  

REFUNDS AND RETURNS POLICY FOR TRIALOGUE BUSINESS IN SOCIETY CONFERENCE PRODUCTS 

Updated terms and conditions are available for each year’s conference on the Trialogue website.Full payment must be received before access to the physical or virtual conference will be granted. 

The registration fee includes access to all delegate benefits. Recordings and summaries of all sessions paid for will be available to delegates post conference. 

Cancellation or changes to delegate information must be submitted in writing to conference@trialogue.co.za. Telephonic cancellations or changes will not be accepted. Cancellation fees are subject to the terms and conditions of the applicable conference. 

“No Show” delegates to The Trialogue Business in Society Conference will not receive a refund. 

Trialogue shall not have any liability to refund the purchase price of the ticket in circumstances where the event is cancelled due to circumstances beyond our reasonable control. 

Trialogue has the right to reschedule the event at any time. If the event is rescheduled, you will be offered a ticket for the rescheduled event. 

Trialogue has the right to alter the programme of the event at any time. Where the programme is altered, we shall not be obligated to refund any ticket monies. 

PAYMENTS 

Payment can be made through various payment methods we have available, such as Visa, and MasterCard and EFT. 

4. CONTENT 

POSTING CONTENT TO THE NPO DIRECTORY 

Our website, Trialogue Knowledge Hub, allows you to upload content for your NPO listing on the NPO Directory. You are responsible for the content that you post to the service, including its legality, reliability, and appropriateness. 

By uploading content to the website, you grant us the right and license to use, modify, publicly display, reproduce, and distribute such content on and through the website. You retain any and all of your rights to any content you submit, post or display and you are responsible for protecting those rights. You agree that this license includes the right for Trialogue to modify your content for website suitability, including proofreading and image resizing. 

You represent and warrant that: (i) the content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your content on or through the website does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person. 

CONTENT BACKUPS 

Although regular backups of the websites are performed, Trialogue does not guarantee there will be no loss or corruption of data. 

Corrupt or invalid backup points may be caused by, without limitation, content that is corrupted prior to being backed up or that changes during the time a backup is performed. 

The company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of content. But you acknowledge that the company has no liability related to the integrity of content or the failure to successfully restore content to a usable state. 

INTELLECTUAL PROPERTY 

The material on these sites may not be reproduced, stored or transmitted in any form or by any means without the prior permission of the copyright holder. Any information cited must fully and accurately reference The Trialogue Website or The Trialogue Knowledge Hub or The Trialogue Academy. 

Although great care has been taken to ensure accuracy, Trialogue cannot accept any legal responsibility for information or opinions expressed in on the Trialogue website, The Trialogue Knowledge Hub, The Trialogue Academy, and associated publications. 

Trialogue cannot accept legal responsibility or responsibility for accuracy relating to links to third-party content.  

TERMS OF USE FOR TRIALOGUE ACADEMY CONTENT 

Trialogue (Pty) Ltd) retains all rights, titles, course materials and site content. It is prohibited to share, reuse, republish, or make copies of any course content or materials for use by others or to make them available for use by others. Nothing in this agreement or on the site grants you any right or license to make any use of any materials or content other than your personal educational use while enrolled in a course.    

Please note that sites and courses are under constant development. This agreement may therefore be modified and updated on an ongoing basis. Please check back to this page regularly.  

Pop-up on sites – change the name of respective website when uploading:  

POPI Act Compliance: In accordance with the POPI Act, all personal information you share with Trialogue (past, present, and future) is shared voluntarily. Trialogue only uses this info for the purpose of your interactions with Trialogue. Trialogue will not share, sell or distribute your personal information other than for the purpose of providing you with a service or as required by law.

Cookie Consent: To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.