JOBJACK Case study: M&E For Jobs Fund 

Date of work: 2024 and 2026

“Trialogue produced a high-quality report that we were proud to share with the Jobs Fund. The Trialogue team was a pleasure to work with – they did their part to understand what JOBJACK does and drew on previous work which made it much easier for me. Communication was consistent, with weekly check ins and timely delivery of drafts and the final report”

Zanli Botes, Financial Accountant. JobJack

JOBJACK is an online recruitment platform that aims to simplify and automate the entry-level recruitment process in South Africa. The platform provides job seekers with easy and affordable access to employment opportunities, while using its JobFIT™ technology to match job seekers with opportunities where they are most likely to succeed. JOBJACK was founded in 2018, and since then has built up a database of over 5.5 million registered job seekers and more than 90 employers across 5 000 sites in South Africa. 

JOBJACK received funding from the Jobs Fund in 2024, and conditions of the grant required that a monitoring and evaluation (M&E) plan was developed, and that formative and summative assessments were conducted. To meet these conditions, JOBJACK engaged Trialogue in September 2024 to develop the M&E plan and conduct the formative assessment, and again in June 2026 to conduct the summative assessment.  

The formative assessment established the baseline against which the platform’s impact can be measured over time. It also assessed the design and early implementation of the project. Trialogue used a mixed methods evaluation approach, combining data extracted from the JOBJACK platform with data obtained from surveys and interviews, to ensure the baseline data comprised both quantitative and qualitative data. The evaluation surfaced a few design and implementation challenges, most of which have subsequently been addressed. 

The 2026 summative assessment set out to test the efficacy of JOBJACK’s model, promote accountability for results, draw out lessons for future projects, and assess value for money. The project was evaluated against five criteria: relevance, effectiveness, efficiency, impact and sustainability. Trialogue used a mixed-methods approach, reviewing platform data and project documents, and conducting surveys and interviews which were mapped back to an evaluation framework based on the Jobs Fund guideline.  

The key findings were that JOBJACK’s objectives remain highly relevant, that it met or exceeded contracted results, and that efficiency improved against the baseline. While impact extends beyond employment income, longer term evidence is still emerging. Based on the findings, Trialogue made recommendations for JOBJACK and for the Jobs Fund.